Terms and Conditions

By placing an order via the "bakingwarehouse.com" website, you agree to the following terms & conditions incorporated herein by reference.

General terms

1A)  All prices are shown in Hong Kong Dollars. At the Top bar currency convert to difference currency rate are reference via xe.com. The exact exchange rate will be based on HKD and calculate by check out through PayPal, Visa, MasterCard, American Express and Payme.

1B) Your order will not be processed until we have received full payment. If you choose bank deposit, Cash on Delivery terms by CASH on delivery not accept bank cheque.

1C) We reserve the right to cancel the order. 

1D) You will receive confirmation via email upon receipt of your order.

1E) All order if self pick up (collect from a store or any locker address) / undeliverable are only available for within 30 days. If it is overdue, it will be abandoned. The order goods will be destroyed and no replacement or refund will be made. 

1F) For any discount , promotion or Gift card code are non-refundable. Customer needs to apply to the order. Not accept for any expire code to be applied after order placed.

1G) "Buy for you" Buy for you is an international concierge shopping service specializing in helping you purchase items, we are NOT guarantee the item quality and the goods will be eligible for a period of warranty. and not allow any return and refund. Details for this service and term and conditions 

Delivery - Address - Information

You are responsible to ensure the address or contact number is correct and deliverable. Without address and contact number/not accurate address or contact number in order, we will default abandoned and will according the order undeliverable terms (1E)

You are responsible to ensure someone is at the specified location to receive the delivery. And no refundable if order undeliverable see terms (1E)

For a Hong Kong delivery, must be provide a Hong Kong phone and mobile phone when you collect at locker / mini store by SF express

Delivery time according our delivery schedule and estimated delivery time, you accept that the delivery might delay, we reserved the right to change and cancellations. We provide one single delivery per order. 

Maximum of 3 delivery attempts. After 3 failed delivery attempts, the parcel is returned to our facility. Customer needs to pay the re-delivery fee 

You have the right to check the ordered product in right quantity, good conditions and you have to sign upon received products on delivery notes /receipt. 

Once order shipped the shipping cost is non-refundable, we reserved the right to charge if there any fee to cost the return shipping and handling. 

Customer if request to change information or Invoice information including rebill any in follow- address, name, company name, invoice date all will show on the invoice . it will be charge, A Billing Change Fee of HKD70.00/US$10 will be applicable per rebilled invoice.


You are responsible to keep the food in good conditions such as cold storage or ambient storage.  All food item is no refund after you signed the delivery notes /receipt. And you have to know the right storage basic common knowledge for food product. Storage tips >>


Customer declare that: he/she is over 18 years old when purchasing intoxicating liquor via this website; "Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business."

Photos and the descriptions displayed on the website is solely for reference, the real products received may vary with the information (including text and images) displayed on the website. 

You should be aware that in consuming the products there is the risk or possibility of allergies or sickness.

You voluntarily accept the risk of allergies and sickness involved in such consumption and agree that neither nature grown foods, import products, nor its employees or agents shall be responsible for any claims, demands, damages, losses, loss of profits or business, actions or legal proceedings due to death, injury, allergies, sickness, damage to your person or property or to the person or property of other participants; and
You hereby agree to defend, indemnify on demand and hold harmless to the maximum extent allowed by law for any nature grown foods and import foods, any of its employees or agents from all and any claim which may be brought against them for any such sickness or allergies of claims as aforesaid and all costs and expenses incidental thereto.

Cancellations & Refunds

  • Cancellation is allow in 24 hrs from order place. 
  • Order shipped is not allow for any cancelation.
  • Once order placed and confirmed, any amendment not allowed. 
  • No refund allowed after order placed. Included in pre-order and 'buy for you" product.
  • Shipping cost is none refundable when order shipped. 
  • Self pick up is only available for pickup within 7 days. If it is overdue, it will be abandoned. The goods will be destroyed and no replacement or refund will be made.
  • under inaccurate delivery information (address/contact nr.) if there any return and charge will be made are not refundable.

Exchange & return  click to see

  • Cancellation on Black Rain and typhoon

Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.

we reserve the right to cancel any order if we suspect it is fraudulent. 


Turnaround & shipping for Oversea

-Saturdays, Sundays or internally determined holiday schedules are not considered when calculating turnaround times. 

-All shipping transit times are given as estimates only for oversea orders. We cannot guarantee delivery dates on any shipments outside of Hong Kong.

-We take no responsibility for any import charges or taxes that are applicable in the territory to which the goods are being sent for all overseas order.

-Customer responsible to fill the local declaration/regulation and submit any in need. eg. TSCA for the United States

Additional terms & Disclaimer

We reserve the right to display the photos of products on our websites. Any packing will be some change by factory and may some different.  

We reserve the right to suspend your account in any issue.



please see Disclaimer