Delivery

How long do deliveries take and Order Cut-Off?

Here you will find information about shipping to Hong Kong.

Daily order cut-off time: 15:00 (GMT+8)
Orders placed after the cut-off time will be arranged according to the next working day's delivery schedule.

Estimated delivery time: 1-2 working days

• For Hong Kong home / office delivery, we use SF Express
• Outlying Island Delivery

Delivery Schedule

Our products are delivered by the following methods:

Hong Kong Island / Kowloon / New Territories / Lantau Island Including Discovery Bay, Mui Wo and Lamma Island	SF Express Door-to-Door Delivery
EF Locker / SF Store / SF Service Point Pickup	Lead time: 1-2 working days. Pickup available at EF Locker , EF shops and SF service points including nearby 7-Eleven and Circle K locations. Download SF Express App to check delivery status and pickup code.

International Shipping

We accept International Orders.

See details

District and Delivery Day & Time Video

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Delivery Location

1) Can I ship my order to an Office address?

Yes, we can deliver to your office address.

We do not accept delivery to:

• P.O. Boxes
• Remote areas
• Remote islands
• Restricted areas requiring permits

1.1) Areas Not Covered by Standard Delivery

• New Territories:
  Sha Tau Kok, Tam Mei, Kam Tin, Pat Heung, Shek Kong, Tai Tong, Ha Tsuen, Lau Fau Shan, Lung Ku Tan, Lam Tsuen, Tai Mo Shan, Sai Kung (except Sai Kung Town), Pat Sin Leng, Man Kam To, Mai Po, Lo Ma Chau, Ping Che, Airport Terminal
• Kowloon:
  Lion Rock, Kam Shan, Container Pier, Wong Shek Pier, Kai Tak Cruise Terminal
• Hong Kong Island:
  Pok Fu Lam Village, Kong Sin Wan Village, Victory Park Garden, Tai Long Wan, D’Aguilar Peninsula, Lam Nai Wan Tsuen, Tung Ah Tsuen, Ngau Hang Tsuen, To Tei Wan Tsuen
• Some remote locations may require additional delivery charges, subject to SF Express confirmation.
• For locations not listed above, please contact us before placing your order.

1.2) Outlying Island: Click here

We reserve the right to cancel any order.

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Order Confirmation

2) Will I receive a confirmation of my order and how can I check its status?

Once you place your order, a confirmation email will be sent to your registered email address.

Delivery Fee & Delivery Method

Door-to-Door Delivery

Hong Kong Home / Office Delivery Fee

HK$35 - HK$120 Free delivery for orders over HK$1,000

*Bulk flour, overweight items or special handling products may require additional charges. A remark will be shown on the product page.

Maximum of 3 delivery attempts. After 3 unsuccessful attempts, the parcel will be returned to our facility.

Locker / SF Service Point Pickup

How it works >>

Pickup / Collection Stores
EF Locker / Store	Fee approx. HK$35 - HK$120 Depending on weight and size of goods.

Select your preferred pickup location during checkout.

One delivery location per order only.

Learn more >>

Multiple Delivery Addresses

5) Can I ship items to multiple addresses?

No. Each transaction can only have one delivery address.

Frozen & Chilled Food Delivery

6) How do you ship food items?

We ship frozen and chilled food items via SF Express Door-to-Door Cold Chain Delivery Service.

Order Tracking & Delivery Update

7) How can I check my order update and delivery status?

You can check your order status online.

You will also receive email updates when your order has been fulfilled or shipped.

After shipment, you can track your parcel through SF Express tracking service.

You may also contact SF Express:
Tel: +852 2730 0273

Download the SF Express App to:

• Check delivery updates
• Track delivery location
• Edit delivery arrangements

Estimated Delivery Time

8) How long does delivery take after placing an order?

All delivery dates shown on the product page, cart page and checkout page are estimated delivery dates.

Delivery via SF Express may take longer for certain locations including:

• New Territories
• Outlying Islands
• Remote districts

Please allow additional delivery time for these areas.

Cancellation & Black Rain / Typhoon Policy

9) Cancellation during Black Rain Warning or Typhoon

Delivery service will be suspended when:

• Typhoon Signal No.8 or above is hoisted
• Black Rain Warning is issued

Customers will be contacted to reschedule the delivery time.

Order cancellation requests are accepted within 24 hours after placing the order.

Cancellation cannot be accepted if:

• The order has already been shipped
• The parcel is already in transit

Transportation fees are non-refundable once delivery has been arranged.

Payment FAQ

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Prefer Shopping In Store?

Yes, welcome!

You are welcome to visit our showroom located in:

Kwun Tong, Kowloon

Address and Opening Hours >>

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